{"id":3718,"date":"2025-05-08T21:32:20","date_gmt":"2025-05-09T01:32:20","guid":{"rendered":"https:\/\/mediawall.news\/satisfaction-clients-compagnies-aeriennes-canada\/"},"modified":"2025-05-08T21:32:20","modified_gmt":"2025-05-09T01:32:20","slug":"satisfaction-clients-compagnies-aeriennes-canada","status":"publish","type":"post","link":"https:\/\/www.mediawall.news\/fr\/satisfaction-clients-compagnies-aeriennes-canada\/","title":{"rendered":"Satisfaction des clients des compagnies a\u00e9riennes au Canada 2024 : Air Canada, WestJet mal class\u00e9es"},"content":{"rendered":"
\n

Les frustrations habituelles des vols retard\u00e9s et des bagages perdus continuent de d\u00e9finir l’exp\u00e9rience a\u00e9rienne canadienne, comme le r\u00e9v\u00e8le la r\u00e9cente \u00e9tude de satisfaction de J.D. Power. Air Canada et WestJet<\/strong>\u2014les transporteurs dominants du pays\u2014se sont class\u00e9s pr\u00e8s du bas du palmar\u00e8s nord-am\u00e9ricain, refl\u00e9tant ce que de nombreux voyageurs ressentent depuis des ann\u00e9es.<\/p>\n

Selon l’\u00e9tude compl\u00e8te de satisfaction des compagnies a\u00e9riennes nord-am\u00e9ricaines de J.D. Power 2024 publi\u00e9e la semaine derni\u00e8re, Air Canada<\/strong> s’est class\u00e9e avant-derni\u00e8re parmi les transporteurs traditionnels, tandis que WestJet<\/strong> a obtenu la troisi\u00e8me place \u00e0 partir du bas parmi les transporteurs \u00e9conomiques. Ces r\u00e9sultats d\u00e9cevants soul\u00e8vent des questions sur l’efficacit\u00e9 des r\u00e8glements f\u00e9d\u00e9raux de protection des passagers a\u00e9riens qui ont \u00e9t\u00e9 renforc\u00e9s l’ann\u00e9e derni\u00e8re.<\/p>\n

\u00ab\u00a0Ces r\u00e9sultats confirment ce que nous entendons des citoyens de toutes les provinces,\u00a0\u00bb affirme Taylor Bachrach<\/strong>, critique des transports du NPD. \u00ab\u00a0Les Canadiens paient des prix premium pour un service m\u00e9diocre, et le cadre r\u00e9glementaire n’offre pas la responsabilisation que les passagers m\u00e9ritent.\u00a0\u00bb<\/p>\n

L’\u00e9tude a \u00e9valu\u00e9 les compagnies a\u00e9riennes selon plusieurs facteurs, notamment la qualit\u00e9 des a\u00e9ronefs, la manutention des bagages, les proc\u00e9dures d’embarquement, les co\u00fbts, l’\u00e9quipage, les services en vol et les exp\u00e9riences de r\u00e9servation. Ces mauvais r\u00e9sultats surviennent malgr\u00e9 les assurances du ministre des Transports Pablo Rodriguez<\/strong> que les droits des passagers renforc\u00e9s am\u00e9lioreraient la qualit\u00e9 du service.<\/p>\n

Ce qui rend ces r\u00e9sultats particuli\u00e8rement troublants est le contraste avec les transporteurs am\u00e9ricains. Alors que Delta<\/a>, JetBlue<\/a> et Southwest<\/a> dominaient leurs cat\u00e9gories respectives, les compagnies a\u00e9riennes canadiennes \u00e9taient \u00e0 la tra\u00eene derri\u00e8re la plupart des concurrents am\u00e9ricains, malgr\u00e9 un march\u00e9 moins comp\u00e9titif. Cela soul\u00e8ve des pr\u00e9occupations quant \u00e0 l’efficacit\u00e9 de l’approche canadienne en mati\u00e8re de r\u00e9glementation a\u00e9rienne.<\/p>\n

John Gradek<\/strong>, charg\u00e9 d’enseignement en gestion de l’aviation \u00e0 l’Universit\u00e9 McGill, souligne une diff\u00e9rence fondamentale dans la dynamique du march\u00e9. \u00ab\u00a0Le duopole a\u00e9rien canadien cr\u00e9e une situation o\u00f9 les transporteurs font face \u00e0 moins de pression concurrentielle pour am\u00e9liorer l’exp\u00e9rience client,\u00a0\u00bb m’a-t-il confi\u00e9 lors d’une r\u00e9cente entrevue. \u00ab\u00a0Quand on combine cela avec ce que beaucoup consid\u00e8rent comme une application faible des droits des passagers, on obtient exactement ce genre de r\u00e9sultats.\u00a0\u00bb<\/p>\n

L’Agence des transports du Canada<\/a> r\u00e9v\u00e8le que les plaintes des passagers ont atteint des niveaux sans pr\u00e9c\u00e9dent, avec plus de 75 000 plaintes d\u00e9pos\u00e9es au cours de l’exercice 2022-2023\u2014pr\u00e8s du triple par rapport \u00e0 l’ann\u00e9e pr\u00e9c\u00e9dente. Beaucoup restent non r\u00e9solues en raison des arri\u00e9r\u00e9s de traitement.<\/p>\n

Pour les r\u00e9sidents des petites communaut\u00e9s comme Thunder Bay, Saskatoon ou Moncton, ces probl<\/p>\n","protected":false},"excerpt":{"rendered":"

Les frustrations habituelles des vols retard\u00e9s et des bagages perdus continuent de d\u00e9finir l’exp\u00e9rience a\u00e9rienne canadienne, comme le r\u00e9v\u00e8le la r\u00e9cente \u00e9tude de satisfaction de J.D. Power. Air Canada et WestJet\u2014les transporteurs dominants du pays\u2014se sont class\u00e9s pr\u00e8s du bas du palmar\u00e8s nord-am\u00e9ricain, refl\u00e9tant ce que de nombreux voyageurs ressentent depuis des ann\u00e9es. Selon l’\u00e9tude […]<\/p>\n","protected":false},"author":4,"featured_media":3716,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[131],"tags":[1319,1320],"ppma_author":[163],"class_list":{"0":"post-3718","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-canada-fr","8":"tag-compagnies-aeriennes-canadiennes","9":"tag-satisfaction-clients"},"_form":null,"_mail":null,"_mail_2":null,"_messages":null,"_additional_settings":null,"_locale":null,"_hash":null,"_wp_attached_file":null,"_wp_attachment_metadata":null,"_elementor_page_settings":null,"_menu_item_type":null,"_menu_item_menu_item_parent":null,"_menu_item_object_id":null,"_menu_item_object":null,"_menu_item_target":null,"_menu_item_classes":null,"_menu_item_xfn":null,"_menu_item_url":null,"_thumbnail_id":"3716","_wp_old_slug":null,"_oembed_aabfd980ef699725dc5d6ea0f5c5f063":null,"_oembed_time_aabfd980ef699725dc5d6ea0f5c5f063":null,"foxiz_menu_meta":null,"foxiz_user_rating":null,"_wp_attachment_image_alt":null,"ruby_tagline":null,"ruby_live_blog":null,"rank_math_primary_category":null,"_wp_attachment_context":null,"wpml_media_processed":null,"ppmacf_slug":null,"ppmacf_type":null,"ppmacf_field_status":null,"ppmacf_requirement":null,"ppmacf_social_profile":null,"ppmacf_schema_property":null,"ppmacf_rel":null,"ppmacf_target":null,"ppmacf_description":null,"ppmacf_inbuilt":null,"ppma_boxes_layout_meta_value":null,"ppma_disable_author_box":null,"_mc4wp_settings":null,"text_subscribed":null,"text_invalid_email":null,"text_required_field_missing":null,"text_already_subscribed":null,"text_error":null,"text_unsubscribed":null,"text_not_subscribed":null,"text_no_lists_selected":null,"text_updated":null,"text_spam":null,"_pingme":null,"_encloseme":null,"_wp_trash_meta_comments_status":null,"_elementor_page_assets":null,"_elementor_element_cache":null,"_wp_page_template":null,"_elementor_edit_mode":null,"_elementor_template_type":null,"foxiz_content_total_word":null,"_elementor_version":null,"_elementor_data":null,"ppma_authors_name":"Daniel Reyes","rb_global_meta":null,"_elementor_controls_usage":null,"_wp_old_date":null,"ao_post_optimize":null,"rank_math_analytic_object_id":null,"rank_math_og_content_image":null,"_edit_lock":null,"rank_math_seo_score":null,"rank_math_internal_links_processed":null,"_edit_last":null,"_wpml_word_count":"534","_wpml_location_migration_done":"1","rank_math_focus_keyword":"Satisfaction des clients des compagnies a\u00e9riennes au Canada 2024","rank_math_title":null,"rank_math_description":"Classement D\u00e9cevant d'Air Canada et WestJet en 2024 : D\u00e9couvrez pourquoi ces compagnies a\u00e9riennes souffrent d'une satisfaction client basse, malgr\u00e9 des r\u00e9gulations renforc\u00e9es.","_wpml_media_duplicate":null,"_wpml_media_featured":null,"_top_nav_excluded":null,"_cms_nav_minihome":null,"_last_translation_edit_mode":null,"_elementor_template_widget_type":null,"_elementor_popup_display_settings":null,"_wp_trash_meta_status":null,"_wp_trash_meta_time":null,"_wp_desired_post_slug":null,"_elementor_css":null,"authors":[{"term_id":163,"user_id":4,"is_guest":0,"slug":"daniel-reyes","display_name":"Daniel Reyes","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/8b54ebdd8cb6160a63abf50ae59a3d03?s=96&d=mm&r=g","0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/posts\/3718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/comments?post=3718"}],"version-history":[{"count":0,"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/posts\/3718\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/media\/3716"}],"wp:attachment":[{"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/media?parent=3718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/categories?post=3718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/tags?post=3718"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.mediawall.news\/fr\/wp-json\/wp\/v2\/ppma_author?post=3718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}